Responsibilities

• Ensuring 1st level and on-site support as well as assisting in resolving incidents (2nd level).
• Installation, configuration, and maintenance of Windows and Mac clients using Intune.
• Optimization of existing and implementation of new IT solutions, including analysis, testing, and documentation.
• Application support, Active Directory administration, and maintenance of technical documentation.
• Performing system maintenance and providing instructions to employees.
• Participation in and leadership of infrastructure projects.
• Training of end users.
• Support of branch offices without local IT staff and maintenance of the IT infrastructure.

Qualifications and experience

• Completed training as an IT specialist or a comparable qualification.
• Several years of experience in the IT environment, particularly in Service Desk (at least 3 years of professional experience).
• Solid knowledge of Intune, Microsoft Power Apps, network technologies (e.g., TCP/IP, DNS, DHCP), and common ITSM tools (e.g., ITIL).
• Experience with SCCM, PowerShell, and administration of Microsoft Teams and ServiceDesk Plus.
• Experience in technical project management.
• Ideally, Apple certification.
• Knowledge of working with network printers and secure print solutions such as “uniFlow.”
• Good command of German and English.
• Additional languages such as French or Spanish are an advantage.
• Structured, independent working style with strong customer and quality orientation.
• Communicative and strong team player.